Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Development Operations Engineer on the Billing Operations and Technology Incident Management team, you'll manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

WHAT OUR ASSOCIATE DEVELOPMENT OPERATIONS ENGINEERS ENJOY MOST

• Hosting technical bridges to troubleshoot complex issues with escalation to various support application and infrastructure teams as necessary
• Ensuring event and response detail is documented for critical incidents and delivered within defined targets to key stakeholders
• Coordinating releases and production environments
• Working with senior developers to mitigate and resolve unexpected situations
• Monitoring systems performance and reliability; daily data processing
• Analyzing and improving processes used for approving and orchestrating application deployments
• Reviewing and providing recommendations for all internal facing user documentation

In this role you will work in areas with limited scope with opportunities to expand to more complex phases while supervised. You will excel in this role if you can work both independently and in teams and deal with ambiguity when evaluating alternatives and making recommendations.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business/systems analysis, and/or business experience: or 0-2 years; Database management systems: or 0-2 years; Experience with coding, testing and design: or 0-2 years; Experience with software development methodologies: 0-2 years
• Education: BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
• Technical skills: Basic understanding of IT concepts & systems, including but not limited to ITIL, system architecture, networking, Windows/Linux administration, SQL, and HTML; demonstrated understanding of Microsoft Office Suite (Word, Excel, Visio, MS Project, etc.);
• Abilities: Identify measures or indicators of system performance and the actions needed to improve or correct performance; ability to communicate knowledge of technology (inputs, outputs, and processing flows); understanding of software design patterns and principles; understanding of software development life cycle (SDLC); demonstrated verbal and written communication skills

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards:

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